Terms & Conditions : SUPPLIES & FURNITURE
The supply of goods by L&S Office Supplies Limited (“the seller”) shall be subject to and conditional upon acceptance of the following terms and conditions which shall apply notwithstanding any purported waiver, expressed or implied, by or on behalf of the seller. Where there is any conflict between these conditions and any proposed by the buyer of the goods (“the buyer”) these terms and conditions shall apply. Any condition which the buyer wishes to apply on any supply of goods must be specifically agreed in writing by the seller.
1. PASSING OF PROPERTY
The risk in the goods supplied shall pass to the buyer on delivery into the buyer’s possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.
2. DAMAGE OR LOSS OF GOODS IN TRANSIT
Responsibility for damage to or loss of goods in transit prior to the passing of the risk in the goods will only be accepted by the seller if the buyer notifies the seller within 24 hours of delivery in the case of damage, loss or non-delivery. Claims for shortages or damage will not be accepted after a clear receipt has been given to the seller or the seller’s agent. If goods cannot be examined on delivery, delivery sheets or documents presented to the buyer should be signed “Unexamined” and any damage or shortage discovered after examination of the goods notified in writing to the seller within 24 hours after delivery.
3. TITLE
Notwithstanding condition 1, the title of goods supplied and the equitable ownership shall remain with the seller until full payment has been received by the seller for all monies due in respect of the goods supplied.
4. PRICES
All prices quoted by the seller are subject to alteration without notice unless otherwise expressly agreed in writing by the seller or stated expressly in the form of tender issued by the buyer.
5. VALUE ADDED TAX
All prices quoted by the seller are exclusive of VAT which shall be charged on invoices at the rate in force. The tax status of the buyer shall be a matter between the buyer and the appropriate tax authority.
6. SPECIFICATION
Where products are manufactured or adapted to the buyer’s own specification the seller accepts no responsibility as regards the fitness for purpose of the products so supplied, and those goods are not returnable for credit without the specific prior written agreement of the seller.
7. ALTERNATIVE PRODUCTS
The seller reserves the right, should circumstance dictate, to supply a product of a specification that differs from that detailed in the catalogue. In such cases every effort would be made to supply a product of at least the same quality.
8. DELIVERY
The seller accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agents’ carriers due to any cause whatsoever. Any delivery time or date for despatch or delivery date which the seller may specify is accordingly an estimate only and thus should not be relied upon. The seller will however, seek to achieve delivery dates specified as far as it is within its power to do so. Please note that with furniture and other large items the price quoted is for delivery to ground floor. Should you have a particular delivery requirement please enquire before placing your order. An additional charge may be levied for deliveries within a specified timeframe, e.g. 9am - 1pm.
9. PAYMENT
Payment, unless otherwise specifically agreed in writing between the seller and the buyer, where the goods are supplied on credit, is due thirty days from the date of the seller’s invoice. Failure on the part of the buyer to pay the seller’s invoices in the time stated will result in a non-refundable interest charge applied to the overdue amount. This will be charged at a rate of 10.00%. The seller may also take appropriate action to recover the debt, or suspension of the buyer’s authority to purchase goods or services from the seller, or a claim from the seller being pursued to recover such interest on the outstanding debt as may be appropriate, or any or all of the aforementioned courses of action as the seller feels appropriate.
10. GENERAL
In general any dealings which the seller may enter into, including any contracts for the supply of goods which may subsequently be entered into, with other parties including buyers shall be contracted by the conditions 1 to 9 above mentioned. In addition the seller will ensure that no condition which the buyer may seek to impose on any subsequent contract between buyer and seller conflicts with any of the previous conditions under which the seller operates. Should such conflicts be discovered subsequent to the commencement of a contract then the seller reserves the right to terminate without further notice any such agreement, in which case the seller will have no liability in respect of any losses or damage or expenses arising there from.
Terms & Conditions : PRODUCTS & DESIGN
1. Introduction
These Terms and Conditions of Sale ("Terms") govern the provision of products and services by Connect Media (Sussex) Ltd, a company registered in England and Wales with company number 07450316 and registered office at C/O Carpenter Box LLP, Amelia House, Crescent Road, Worthing, West Sussex, BN11 1QR ("we," "us," or "our").
Our services include graphic design, printing (e.g., brochures, posters, packaging), and distribution/fulfillment services provided to you ("Customer," "you," or "your"). By placing an order with us, you agree to these Terms. If you do not agree, you should not place an order. These Terms apply to both business and consumer customers, with specific consumer protections noted where applicable.
We may update these Terms at any time, and the version in effect at the time of your order applies.
2. Definitions
Products: Physical printed materials, digital design files, or other deliverables produced by us.
Services: Graphic design, printing, and distribution/fulfillment activities.
Order: Your request for Products or Services, confirmed by our acceptance.
Quote: Our written estimate detailing pricing, timelines, and specifications.
3. Orders and Quotes
Orders must be submitted in writing (e.g., via email, our online portal, or purchase order) and reference a valid Quote.
Quotes are valid for 30 days from issuance unless otherwise stated and may change due to fluctuations in material costs, availability, or other factors.
- We reserve the right to accept, reject, or cancel any Order at our discretion. Acceptance occurs upon our written confirmation or commencement of work.
- For print projects, you must provide all necessary files (e.g., high-resolution artwork in formats such as PDF/X-1a) by the agreed deadline. We are not responsible for delays or errors caused by incomplete or incorrect files.
- Any changes to an Order after acceptance ("Variations") must be agreed in writing and may incur additional fees and timeline adjustments.
- Consumer Note: If you are a consumer, you have a 14-day cooling-off period to cancel Orders for Services (but not custom Products) under the Consumer Contracts Regulations 2013, unless production has begun with your consent.
4. Pricing and Payment
- Prices are as stated in the Quote, exclusive of VAT (where applicable), delivery, or additional fees (e.g., rush production, colour proofs).
- Payment terms: For new customers, 100% upon Order acceptance. For ongoing business clients, payment is due within 30 days from the invoice date.
- Accepted payment methods: [e.g., credit/debit card, BACS]. Late payments accrue interest at 4% above the Bank of England base rate, as permitted by the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.
- All sales are final once production begins, except as provided in Section 7.
- We may require full payment in advance for large Orders or new Customers.
- Consumer Note: Prices for consumers include VAT, and you will be informed of the total cost before the Order is binding.
5. Delivery and Shipping
- Delivery timelines are estimates based on the Quote and commence upon receipt of deposit, files, and approvals. We are not liable for delays due to your actions, force majeure (e.g., strikes, material shortages), or third-party couriers.
- Delivery is DAP (Delivered at Place) unless otherwise agreed, with risk of loss transferring to you upon handover to the courier.
- For distribution services, we will fulfill to the addresses you provide. You are responsible for accurate shipping details; we are not liable for misdeliveries due to incorrect information.
- Standard delivery costs are added to the invoice; expedited options are available at additional cost.
- Consumer Note: You will be informed of delivery costs and estimated timelines before the Order is confirmed, per the Consumer Contracts Regulations 2013.
6. Intellectual Property and Ownership
- You retain ownership of any pre-existing materials (e.g., text, images) you provide to us.
- We retain all rights to our tools, templates, and pre-existing designs used in Services.
- Upon full payment, we grant you a non-exclusive, perpetual licence to use the final designs and Products for your intended purposes. Full ownership transfers only if explicitly stated in the Quote.
- You warrant that all provided materials do not infringe third-party intellectual property rights. You agree to indemnify us against any claims arising from your materials.
- We may showcase your project in our portfolio, unless you request otherwise in writing.
- Consumer Note: We will not use your personal data (e.g., in designs) for marketing without your explicit consent, per UK GDPR.
7. Returns, Refunds, and Warranties
Design Services: One round of revisions is included in the Quote. Additional revisions are charged at our standard rate [e.g., £40/hour]). Your approval of proofs is required before printing begins.
Printing: We warrant Products against defects in materials and workmanship for 30 days from delivery, provided you notify us within 7 days of receipt and return samples if requested. Defective items will be reprinted or refunded at our discretion. Normal wear, misuse, or errors in your files are not covered.
Distribution: We are not responsible for loss or damage during transit; you may arrange insurance if desired.
- No refunds for custom or personalised Products once production starts. Cancellations before production incur a 20% administrative fee.
- Consumer Note: Under the Consumer Rights Act 2015, Products must be asdescribed, fit for purpose, and of satisfactory quality. If defective, you may be entitled to a repair, replacement, or refund within 30 days of delivery.
- All other warranties, express or implied, are excluded to the extent permitted by law.
8. Limitation of Liability
- Our total liability shall not exceed the amount paid for the specific Order.
- We are not liable for indirect, consequential, or incidental losses (e.g., loss of profits, business interruption), even if advised of the possibility.
- For print/distribution, we are not responsible for third-party actions (e.g., couriers) unless we directly subcontract them.
- Consumer Note: Nothing in these Terms limits our liability for death, personal injury, fraud, or other rights protected under the Consumer Rights Act 2015.
9. Data Protection
1. We shall comply with all applicable Data Protection Legislation when processing Personal Data on behalf of the Customer.
2. Where acting as a Processor We shall: a. implement and maintain appropriate technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and accidental loss, destruction or damage, taking account of the nature of the data, potential harm, technological standards and implementation cost; b. ensure that all personnel with access to Personal Data are under confidentiality obligations; c. not transfer Personal Data outside the UK (or EEA, where applicable) without the Customer’s prior written consent and only where adequate safeguards and data subject protections are in place; d. follow the Customer’s documented instructions regarding processing; e. assist the Customer (at the Customer’s cost) with data subject requests, security obligations, breach notifications, DPIAs and regulatory engagement; f. notify the Customer without undue delay upon becoming aware of a Personal Data
Breach; g. delete or return all Personal Data (and any copies) at the Customer’s written request upon termination, unless retention is required by law.
3. We shall not appoint sub processors without the Customer’s prior written consent and shall ensure equivalent data protection obligations are imposed on any approved sub processor.
4. We shall maintain appropriate records of processing activities and make them available to the Customer on request. Schedule – Data Processing by Us
1. Processing Details
1.1 Subject Matter
Processing Personal Data necessary for providing design, printing, packaging, distribution and fulfilment services.
1.2 Nature of Processing
Collection, receipt, storage, organisation, formatting, printing, labelling, transmission to delivery partners, and deletion or return of data after service completion.
1.3 Purpose of Processing
To produce customised printed materials and manage fulfilment and delivery in accordance with the Agreement.
1.4 Duration
For the term of the Agreement and any legally required retention period. Data will be deleted or returned as instructed by the Customer.2. Types of Personal Data
• names
• postal addresses
• vehicle registration numbers
• any other data provided by the Customer for fulfilment
10. Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control, including natural disasters, supply chain disruptions, or pandemics.
11. Governing Law and Dispute Resolution
- These Terms are governed by the laws of England and Wales.
- Disputes shall be resolved exclusively in the courts of England and Wales, except for consumers, who may bring claims in their local jurisdiction.
- For disputes under £10,000, we encourage alternative dispute resolution (e.g., mediation) through [e.g., CEDR or another UK provider].
- Consumer Note: You may also use the EU Online Dispute Resolution platform (http://ec.europa.eu/odr) for cross-border disputes.
12. General Provisions
- Severability: If any provision is invalid, the remainder remains in effect.
- Waiver: No waiver of any breach constitutes a waiver of future breaches.
- Entire Agreement: These Terms, plus the Quote, constitute the full agreement and supersede prior discussions.
- Assignment: You may not assign this agreement without our written consent.
- Notices: Notices must be in writing via email to [your email] or your provided address.
Contact Us : For questions or complaints, contact us at:
Connect Media (Sussex) Ltd
74 Crabtree Lane, Lancing, West Sussex, BN15 9PJ
Email: hello@connectmedia.uk
Phone: 0330 118 0068
VAT Number: 391 2235 09
Last Updated: 11/02/2026